Your Ticket to Discovery, Learning, and Fun
Visit museums for free with museum passes provided by the Longwood Public Library. There are over 40 museums to choose from! Reserve passes online with your Longwood Public Library adult card in good standing, and either print the pass or pick it up at the Children's Reference Desk before your visit. If you have questions, call the Children's Department at (631) 924-6400 x236 for more information.
Please note: As of January 1, 2025, Pick Up & Return Passes are now reserved for the date of pick up, not the date of use. Be sure to carefully read our new guidelines before making your reservation.
General Guidelines
Who can reserve a museum pass?
Adults, 18 years and older, with a Longwood Public Library card in good standing.
How do I know whether to pick up or print out my pass?
The majority of our passes are Print-on-Demand passes that will have a printer icon next to the museum name. Library Pick-Up & Return passes only have the museum name.
Can I renew a museum pass?
No, museum passes cannot be renewed.
How do I cancel my reservation?
Library Pick-up & Return passes may be cancelled online at the Library’s museum pass software reservation page or by calling the Children’s Department at (631) 924-6400, x236. If you are unable to cancel online, you must contact the Children’s Department. Failing to cancel within 36 hours will be considered a "no-show." Two "no-shows" within 60 days will block you from placing reservations for 60 days. Print-on-Demand passes may only be cancelled by contacting the Children’s Department.
What if my museum is closed during the time I have a museum pass?
You are responsible for planning your trip. Be sure to check the museum’s hours before you reserve a museum pass. When requesting a pass, you can click on the “Learn More” link which will then display admission details and a link to the museum’s website.
How often can I reserve a museum pass?
To ensure fair access to the greatest number of patrons, you can reserve a maximum of five (5) museum passes of any type every 30 days. The library reserves the right to limit the number of reservations in periods of high demand. Passes can be reserved up to 30 days in advance. Multiple copies made of the same Print-on-Demand pass will not be honored by museums.
Does a museum pass grant admission to all museum-affiliated events/exhibits?
No, not all events/exhibits are covered by a library museum pass and additional fees are the patron’s responsibility. Please contact the museum directly for more information.
Print-on-Demand Pass FAQs
How do I reserve a museum pass?
Print-on-Demand passes can be reserved online, by phone, or in-person at the Children’s, Teen, or Adult Department desks, up to 30 days in advance. Passes can be printed from home at any time, or at the library during normal business hours. The date selected is the date you plan to use the pass.
How long can I keep a museum pass?
Print-on-Demand museum passes are only valid for the reservation date listed on the printed pass. They do not need to be returned to the library.
What do I need to bring to the museum?
You must bring your museum pass and library card. After reserving a Print-on-Demand pass you MUST print the confirmation page and bring it with you to the museum. This will serve as your pass. Electronic versions—on smartphones or tablets—may not be accepted by museums.
Can I use the museum pass multiple times?
No. Print-on-Demand passes are only valid for the date listed on the printed pass. They may only be used once.
Pick-Up & Return Pass FAQs
How do I reserve a museum pass?
Pick-up & Return passes can be reserved online, by phone, or in-person at the library, up to 30 days in advance. Passes should be returned the day after your visit, no later than 12 PM. For your convenience, you can return your pass in the drop box outside the library when the library is closed. The date selected is the date you are choosing to pick up the pass; passes cannot be picked up before this date.
How long can I keep a museum pass?
All Pick-up & Return passes may be borrowed for three (3) days, except for the Empire Pass (Extended One-Week Checkout), which may be borrowed for seven (7) days, and the few that are in NYC, which may be borrowed for four (4) days. The number of days includes your chosen date of pick up and the due date. Please note that in the event of a late pickup, the due date will remain the same.
How do I pick up my museum pass?
Please call (631) 924-6400, x236, before to ensure that the pass has been returned by the previous borrower. Passes can be picked up at the Children’s Reference Desk and you must have your library card that was used to make the reservation.
How do I return my museum pass?
Passes should be returned the day after your visit, no later than 12 PM. For your convenience, you can return your pass in the drop box outside the library if the library is closed. It is the borrower’s responsibility to know library hours and to ensure that the pass is returned on time. DO NOT return passes in the book drop if the library is open.
What happens if I don’t pick up my museum pass?
If you don’t pick up your museum pass, the library is not obligated to honor your reservation. A “no-show” will be marked on your account. Two “no-shows” within 60 days will result in reservation privileges being revoked for the next 60 days.
What do I need to bring to the museum?
You must bring the physical Pick-up & Return Pass and your library card.
What happens if I lose the pass?
If the museum pass is lost or damaged, the borrower will be responsible for the full replacement value.
What if I return my pass late?
A late fee of $20 per day will automatically be charged to your account until the pass is returned.
The library is not responsible and may not be able to honor a reservation if the pass you reserved is lost, returned late, or if the library has an emergency closing. The library reserves the right to monitor museum program usage to ensure fair access for the greatest number of patrons.
To reserve a museum pass, click on "accept" to indicate that you have read and understood the guidelines above.
